Perform an action within case context

Perform an action on an existing case.

This endpoint allows you to:

• Add comments to a case
• Attach supporting documents with comment action
• Submit an override request for a case
• Accept, refuse, or cancel an override request
• Close a case

Each action will create a permanent record in the case's action log and may change the case's status.

Required permissions:

• cases_write

Action Type Permissions:

• comment: Available to contributors and reviewers
• accept: Available to reviewers only (not the override creator)
• refuse: Available to reviewers only (not the override creator)
• cancel: Available only to the override creator

Important constraints:

• The cases feature must be enabled for your account
• Actions can only be performed on cases in appropriate states
• Users must have proper roles to perform specific actions